We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@uncivilapparel.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@uncivilapparel.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@uncivilapparel.com

FAQ

When will I get my order? 

• FREE SHIPPING on US orders over $75!
• Orders are typically shipped out within 7 to 14 days of placing the order
• Guaranteed safe + secure checkout
• Worldwide shipping available
• Once the order has been shipped - 2 to 5-day shipping for domestic orders
• 4 to 15-day shipping for international orders depending upon customs clearance

Where will my order ship from? 

We work with a manufacturer with facilities worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following: 

• Check your shipping confirmation email for any mistakes in the delivery address 
• Ask your local post office if they have your package 
• Stop by your neighbors in case the courier left the package with them 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@uncivilapparel.com with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@uncivilapparel.com. 

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@uncivilapparel.com within 7-days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! 

Stolen or Lost Package(s)

We cannot take responsibility for package(s) once they've been delivered and confirmed by our courier service. This includes situations where packages are stolen after delivery.

We strongly encourage you to do the following:

• Report to USPS: The USPS has a system in place for reporting stolen mail. You can fill out a "Mail Theft Complaint" form on the USPS website. It will ask for information like your address, the type of mail that was stolen, and when the theft occurred.
• Check to see if your neighbors have your package (or know anything) Misdeliveries happen — especially if you and your next-door neighbor have similar-looking porches. If a delivery arrived for you while you were away, a thoughtful neighbor may be holding onto it for you. While it’s not your responsibility to correct a delivery driver’s mistake, it may be worthwhile to check in with your neighbors about missing packages. And even if they don’t have your package, they might have information that you could use to locate it. Maybe they saw someone visit you, for example.

For future orders, you might consider shipping to a more secure location or scheduling delivery for a time when you are home to receive it. USPS, for example, offers the option to hold packages at a local post office for pickup.